Deskside IT Support Analyst - Grow with Innovative Tech

NTT Data Americas, Inc.; Ontario (OR); On-site; CAD 85,000 - 121,000; Full time

Job summary

NTT DATA is seeking a Deskside Support Analyst to join our team in Ontario, Oregon (US-OR). The role involves troubleshooting, deployment, and repair on desktops, notebooks, and printers, with a focus on timely problem resolution and high-quality service delivery.

Ideal candidates have 3–5 years of relevant experience, an undergraduate degree or equivalent, and are proficient in Windows. Linux/Unix knowledge is a plus, with some travel expected and French language knowledge a bonus.

Qualifications

• 3–5 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Strong client service skills.
• Some travel including overnight domestic or international trips may be required.

Responsibilities

• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops/notebooks/printers.
• Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on process issues to improve service delivery.
• May act as team lead and coach team members.

Skills

Windows OS

Linux/Unix

Client service

Education

Undergraduate degree

Job description

NTT DATA is seeking a Deskside Support Analyst to join our team in Ontario, Oregon (US-OR). The role involves troubleshooting, deployment, and repair on desktops, notebooks, and printers, with a focus on timely problem resolution and high-quality service delivery.

Ideal candidates have 3–5 years of relevant experience, an undergraduate degree or equivalent, and are proficient in Windows. Linux/Unix knowledge is a plus, with some travel expected and French language knowledge a bonus.