Desktop support-Windows operating system

NTT DATA, Inc.; Warren (OH); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Job summary

NTT DATA Services is seeking a Desktop support-Windows operating system specialist to join our team in Warren, Ohio, on-site at the client office. This full-time position requires 3+ years of desktops/deskside experience and strong Windows OS knowledge.

Expect to handle hardware, software, and network issues while maintaining SLAs and customer satisfaction. The role involves daily ITSM ticketing, device maintenance, and end-user interactions.

Qualifications

• 3+ years’ experience in desktop or deskside support.
• Ability to lift up to 50 lbs.
• Strong knowledge of Windows operating system environment.
• A+ or equivalent certification preferred.

Responsibilities

• Install, upgrade, support, and troubleshoot desktops, laptops, printers, and mobile devices.
• Perform general preventive maintenance on hardware and devices.
• Diagnose and resolve software, OS, and network issues.
• Interact with end users to explain resolutions and provide progress updates.
• Respond promptly to inquiries while meeting SLAs.
• Manage daily incident/requests queue in ITSM with notes.

Skills

Windows OS

End-user support

Troubleshooting

Education

Undergraduate degree or some college coursework

Tools

ITSM tool

PC hardware

Job description

Desktop support-Windows operating system

Date: Oct 1, 2026

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Desktop support-Windows operating system to join our team in Warren, Ohio (US-OH), United States (US).

This is a full time on-site role located at our client office. Only local candidates will be considered.

Role Responsibilities

• Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Diagnose and resolve software issues, operating system issues, and network issues
• Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Basic Qualifications

• 3+ years’ experience desktop and/or deskside experience
• Ability to physically perform general office requirements (ability to lift 50lbs)

Highly Preferred Skills

• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel will be minimal and on an exception basis only

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $26/hr-30/hr Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.If the position offered in temporary, the position will not be eligible for incentive compensation.

Company Benefits

• including medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• lifeand AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match

  About NTT DATA

  NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

  NTT DATA is an equal opportunity employer.

  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  For our EEO Policy Statement, please click here .

  If you'd like more information on our EEO rights under the law, please click here .

  For Pay Transparency information, please click here .