Desktop Support Analyst: Fast-Paced IT Helpdesk & Growth

Aristocrat Gaming; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Aristocrat Gaming is seeking a Desktop Support Analyst in Lansing, MI. You will deliver high-quality IT helpdesk support to internal staff, maintain relationships with the IT team, and diagnose issues on local and remote devices.

The role requires strong communication and customer-focused problem solving in a fast-paced environment. Responsibilities include managing tickets, documenting processes, and supporting PCs and proprietary hardware.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• A+, Network+, Security+ certifications preferred; MCP or equivalent preferred. ITIL is a plus.
• 1+ years of Helpdesk/Call Center experience in a large enterprise environment.
• Broad IT knowledge with strong communication skills.
• Customer-focused with attention to detail.
• Customer service oriented and solution driven.

Responsibilities

• Deliver high-quality IT Helpdesk support to internal employees.
• Build and maintain relationships with the Global Aristocrat IT team.
• Operate in a high-intensity, team-oriented environment.
• Open, update, and close trouble tickets with detailed information.
• Troubleshoot local and remote devices and perform proactive interventions.
• Manage incidents and service requests in the ticketing system.
• Develop and document technical processes and procedures.
• Respond to issues with corporate communications devices.
• Maintain PCs, laptops, and proprietary client hardware.
• Provide user assistance via phone, email, walkup, remote support, and digital bar.
• Perform other duties as assigned by management.

Skills

Helpdesk experience

Customer service focus

Strong communication

IT knowledge

Education

High school diploma

Associate degree preferred

Tools

A+ certification

Network+ certification

Security+ certification

ITIL certification

Job description

Aristocrat Gaming is seeking a Desktop Support Analyst in Lansing, MI. You will deliver high-quality IT helpdesk support to internal staff, maintain relationships with the IT team, and diagnose issues on local and remote devices.

The role requires strong communication and customer-focused problem solving in a fast-paced environment. Responsibilities include managing tickets, documenting processes, and supporting PCs and proprietary hardware.