IT Support & Systems Analyst

Margaritaville; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off per local policy

Job summary

PENN Entertainment in Detroit is seeking an IT professional to support end-users, manage Windows-based environments, and assist in maintaining networked systems and AV/embedded components. The role emphasizes customer service and adherence to SLAs while collaborating with property leadership.

Ideal candidates bring hands-on experience with a range of technologies, strong problem-solving abilities, and the ability to communicate technical information clearly to non-technical stakeholders.

Qualifications

• Associate’s degree in computer technology or related field and three years related experience or training; or equivalent combination of education and experience.
• Knowledge of a wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, printers and peripherals, and a variety of software applications (desktop, client-server, browser-based, etc.).
• Must be highly proficient in all Microsoft applications and Windows operating systems.

Responsibilities

• Creates framework for property user profile interfaces as they relate to Company systems and networks.
• Analyzes hardware, software, and computer system functional specifications to determine property and business needs.

Skills

IT Support

Windows OS

Networking fundamentals

Customer service

Education

Associate’s degree in computer technology or related field

Job description

PENN Entertainment in Detroit is seeking an IT professional to support end-users, manage Windows-based environments, and assist in maintaining networked systems and AV/embedded components. The role emphasizes customer service and adherence to SLAs while collaborating with property leadership.

Ideal candidates bring hands-on experience with a range of technologies, strong problem-solving abilities, and the ability to communicate technical information clearly to non-technical stakeholders.