IT Support Analyst - End-User & AV Solutions

PENN Entertainment, Inc.; Detroit (MI); On-site; USD 60,000 - 78,000; Full time

Job summary

PENN Entertainment, Inc. is seeking an IT Support professional in Detroit, MI to provide end-user support across devices and networks. The role involves analyzing systems, implementing solutions with property leadership, and maintaining PCs, printers, and AV equipment.

The candidate should have an Associate’s degree in computer technology or related field and 3+ years of related experience. Strong communication and problem-solving skills are essential to meet SLAs and support a fast-paced

Qualifications

• Associate’s degree or equivalent in computer tech or related field.
• Experience providing end-user technical support.
• Knowledge of operating systems, networks, printers, and peripherals.
• Strong problem solving and communication skills.

Responsibilities

• Creates framework for property user profile interfaces as they relate to Company systems and networks.
• Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes.
• Performs the installation, repair and preventative maintenance of personal computer equipment and related systems.
• Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention.
• Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published.
• Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios.
• Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration
• Performs installation, repair, maintenance on audio-video systems, kiosks and other embedded systems as needed.
• Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs).
• Resolves and tracks simple and complex end user software/hardware computer problems, and identifies technology needs that will improve business processes.

Skills

End-user support

Windows OS

Networking fundamentals

Active Directory

Troubleshooting

Education

Associate’s degree in computer technology or related field

Tools

Microsoft Office

Desktop software

Job description

PENN Entertainment, Inc. is seeking an IT Support professional in Detroit, MI to provide end-user support across devices and networks. The role involves analyzing systems, implementing solutions with property leadership, and maintaining PCs, printers, and AV equipment.

The candidate should have an Associate’s degree in computer technology or related field and 3+ years of related experience. Strong communication and problem-solving skills are essential to meet SLAs and support a fast-paced