Desktop Support Specialist - Fast-Paced IT Helpdesk

Game Companies; Lansing (MI); On-site; USD 42,000 - 70,000; Full time

Job summary

Aristocrat is seeking a Desktop Support Analyst to deliver high-quality IT Helpdesk support to internal staff and maintain technology operations. You will open and close tickets, troubleshoot locally and remotely, and support corporate devices across a fast-paced, team-oriented environment.

You will build strong relationships with the IT team, document procedures, and handle PC hardware and software issues while providing top-tier service and ensuring availability of critical systems.

Qualifications

• High school diploma or equivalent; IT-related education preferred.
• A+, Network+, Security+ certifications recommended; MCP/ITIL a plus.
• 1+ year of Helpdesk/Call Center experience in a large enterprise preferred.
• Strong communication and customer-service orientation.

Responsibilities

• Deliver high-quality IT Helpdesk support to internal employees with excellent service.
• Open, update, and close trouble tickets with detailed information.
• Perform initial troubleshooting on local and remote devices and proactive interventions.
• Build, update, bring up, and close incidents in the ticketing system.
• Respond to and diagnose issues with corporate communications devices.
• Provide user assistance via phone, email, walk-up, remote support, and smart bar.
• Maintain positive relationships with the Global Aristocrat IT team.
• Develop and detail IT processes and procedures.
• Manage PCs, laptops, and proprietary client hardware.
• Work effectively in a high-intensity, team-oriented environment.
• Assist with other duties as assigned by management.

Skills

Helpdesk experience

Customer service

Communication skills

Tech knowledge

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Tools

A+ certification

Network+ certification

Security+ certification

MCP certification

ITIL certification/experience

Job description

Aristocrat is seeking a Desktop Support Analyst to deliver high-quality IT Helpdesk support to internal staff and maintain technology operations. You will open and close tickets, troubleshoot locally and remotely, and support corporate devices across a fast-paced, team-oriented environment.

You will build strong relationships with the IT team, document procedures, and handle PC hardware and software issues while providing top-tier service and ensuring availability of critical systems.