DESKTOP SUPPORT

Artech Information System LLC; Town of Wausau (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company located in the US is looking for a candidate to provide technical expertise in diagnosing and installing applications and hardware. The role involves performing software support and Deskside services for various operating systems. Candidates should be capable of providing assistance with problem identification and resolution at customer locations. This position is based in Phoenix, AZ, with a duration of 1 year and possible extension.

Qualifications

• Ability to diagnose, configure, and install applications.
• Experience with low complexity software support.
• Familiarity with various Windows operating systems and Apple OS.

Responsibilities

• Diagnose and install applications and hardware.
• Provide remote O365 support on workstations and mobile.
• Perform software support for low complexity issues.

Skills

Software support

Deskside services

Troubleshooting

Microsoft Office Suite

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job ID: # S2LCFL

Location: Phoenix,AZ

Duration: : 1 year (with possible extension)

Responsibilities

• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• Provide remote O365 on workstations and mobile.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS. Familiarity with Microsoft Office Suite and other common software applications.