DESKTOP SUPPORT

Artech Information System LLC; Evansville (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT staffing company is seeking a candidate for a technical support role in Evansville, Indiana. The position entails providing deskside and remote support for Microsoft OS and Office products, along with mobility devices across various platforms. Exceptional customer service and communication skills are essential to succeed in assisting high-level executive end users. This is a long-term contract opportunity with flexible extension possibilities.

Qualifications

• Solid experience in application support of Microsoft Office products through Office 365.
• Ability to support Mobility Devices across multiple platforms including Apple and Android.
• Experience in providing on-site and remote support for executive end users.

Skills

Deskside Break/Fix troubleshooting

Microsoft OS support

Mobility Devices support

Microsoft Office products support

Customer Service skills

Outstanding communication skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: 12+Months (Possible Extension)

Skills Overview (List or Overview):

• Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.
• The support platform is Microsoft OS including Win7 and some Win10 (piloting).
• The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft.
• This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
• The candidate must be able to provide on-site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools.
• Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written.
• Long term contracts.
• Experience ​...??? Let's keep original text.