DESKTOP SUPPORT

Artech Information System LLC; Foster City (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company in Foster City is seeking a professional to provide Deskside Support and remote O365 assistance. Responsibilities include diagnosing, configuring, and installing applications on desktop PCs, as well as troubleshooting issues for hardware related to Windows and Apple operating systems. Ideal candidates should have experience with Microsoft Office Suite and be able to provide customer assistance at their location. This role is essential for maintaining efficient IT operations within the company.

Qualifications

• Ability to diagnose and configure applications on desktop PCs.
• Experience providing remote support for O365 on workstations.
• Basic knowledge of software support for personal computers.

Responsibilities

• Diagnose, configure, and install applications on PCs and monitors.
• Provide remote O365 support and basic Deskside Services.
• Assist customers with problem identification at their location.

Skills

Diagnosing and configuring desktop applications

Remote O365 support

Basic software troubleshooting

Deskside support

Familiarity with Windows and Apple OS

Knowledge of Microsoft Office Suite

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job ID: # S2LCFD

Location:FOSTER CITY ,CA

Duration: : 1 year (with possible extension)

• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications