DESKTOP SUPPORT

Artech Information System LLC; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company in Denver seeks a candidate to provide deskside support and resolve software issues for low complexity problems on Windows and Apple systems. Responsibilities include installation and configuration of desktop PCs, remote O365 support, and assisting customers with hardware problems at their business locations. This role offers a one-year duration with a possible extension, aiming for candidates with strong diagnostic and technical skills.

Qualifications

• Candidates should be able to diagnose, configure, and install common applications.
• Provide remote support for O365 on workstations and mobile devices.
• Perform basic Deskside Services including installation and configuration.

Responsibilities

• Install, move, add, and change (IMAC) PC setups.
• Provide software support for low complexity issues on PCs.
• Assist customers with hardware or platform-related problems.

Skills

Diagnosing and configuring applications

Desktop PC installation

O365 support

Deskside support

Familiarity with Microsoft Office Suite

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job ID: #S2LCFS

Location: DENVER,CO

Duration: 1 year (with possible extension)

• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• Provide remote O365 on workstations and mobile.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications.