DESKTOP SUPPORT

Artech Information System LLC; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company based in the United States is looking for candidates to provide deskside support and basic technical assistance for both Windows and Apple operating systems. Responsibilities include diagnosing and installing common applications, remote O365 support, and performing low complexity software support. Candidates must have familiarity with Microsoft Office Suite and previous experience with personal computers. This role provides a great opportunity for those looking to expand their technical skills in a supportive environment.

Qualifications

• Familiarity with Microsoft Office Suite and other common software applications.
• Familiarity with Windows current – 4 generations of Windows Operating Systems.
• Familiarity with Apple current OS.

Responsibilities

• Diagnose, configure and install common applications on desktops.
• Provide remote O365 support on workstations and mobile devices.
• Perform basic Deskside Services including IMAC and configuration.
• Provide software support for low complexity problems on PCs.

Skills

Familiarity with Microsoft Office Suite

Familiarity with Windows OS

Familiarity with Apple current OS

Job description

Overview

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job ID: # S2LCFH

Duration: 1 year (with possible extension)

Responsibilities

• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• Provide remote O365 on workstations and mobile
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS. Familiarity with Microsoft Office Suite and other common software applications

Qualifications

• Familiarity with Microsoft Office Suite and other common software applications
• Familiarity with Windows current – 4 generations of Windows Operating Systems
• Familiarity with Apple current OS