DESKTOP SUPPORT

Artech Information System LLC; Austin (TX); On-site; Full time

Job summary

A leading IT staffing company in Austin is seeking a professional to provide support for Microsoft operating systems, primarily Windows 7 and some Windows 10. Responsibilities include diagnosing and remedying complex problem tickets, configuring and installing applications, and offering desktop support. Good verbal and written communication skills are essential for interacting with clients. A valid driving license is necessary due to travel requirements, with mileage reimbursement provided.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Good verbal and written communication skills and positive client interaction.
• Valid driving license as travel is required.

Responsibilities

• Configure and install common applications on desktop PCs.
• OS troubleshooting including imaging and builds.
• Support platform includes Microsoft OS, primarily Win7 and some Win10.

Skills

Microsoft OS troubleshooting

Verbal communication skills

Written communication skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: : 1 year (with possible extension)

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• The support platform is Microsoft OS including Win7 and some Win10 (piloting).
• OS troubleshooting, imaging, and builds.
• Need a valid driving license this job may require some travel but you will be payed for mileage charges