Client PC Support Technician — On‑Site Travel Ready

Worldwide TechServices; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is hiring a Dynamic PC Support technician to repair desktops and laptops and support desk-side applications. The role involves direct client interaction to address technical issues and respond promptly.

The position requires travel to client locations, lifting up to 50 lbs, and owning a basic repair toolkit. A valid driver's license and reliable transportation are essential; OEM certifications are provided as needed.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication

Driving

Travel

Lifting

Tool kit

Education

Technical school certification

Tools

Software & hardware knowledge

Job description

Worldwide TechServices is hiring a Dynamic PC Support technician to repair desktops and laptops and support desk-side applications. The role involves direct client interaction to address technical issues and respond promptly.

The position requires travel to client locations, lifting up to 50 lbs, and owning a basic repair toolkit. A valid driver's license and reliable transportation are essential; OEM certifications are provided as needed.