Desktop & Laptop PC Support Specialist

Worldwide TechServices; Palm Springs (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A global tech services provider is looking for a Dynamic PC Support technician in Palm Springs, CA. This role involves troubleshooting desktops and laptops and providing customer support for various technical issues. Candidates should have a technical school certification or equivalent, and previous customer service experience is a plus. Essential skills include effective communication and the ability to support clients onsite. Compensation will be discussed during the interview process.

Qualifications

• Requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks for each call.
• Report all activity accurately and timely.

Skills

Communication skills for technical issues

Ability to drive to client locations

Ability to lift and move computer equipment up to 50 lbs

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global tech services provider is looking for a Dynamic PC Support technician in Palm Springs, CA. This role involves troubleshooting desktops and laptops and providing customer support for various technical issues. Candidates should have a technical school certification or equivalent, and previous customer service experience is a plus. Essential skills include effective communication and the ability to support clients onsite. Compensation will be discussed during the interview process.