Desktop IT Technician - Troubleshooting & Support

Alpine Bank; Rifle (CO); On-site; USD 30,000 - 43,000; Full time

Job summary

Alpine Bank is seeking a PC Technician to provide desktop support, troubleshoot hardware and software, and assist with installs and voice/ server applications. The role supports end users and works across office and branch environments in Rifle, CO.

The ideal candidate has a High School Diploma or GED, a Colorado driver’s license, and is prepared to obtain CompTIA A+ within 12 months. Prior help desk experience is preferred and strong communication is essential.

Qualifications

• High School Diploma or GED required.
• Colorado Driver's License required.
• CompTIA A+ Certification within 12 months of hire.
• Previous help desk or front-line computer support preferred.
• Basic understanding of networking and troubleshooting network problems.
• Excellent communication skills (oral and written).
• Ability to work without continual supervision.
• Technical knowledge of hardware and software as it relates to Alpine Bank's systems.

Responsibilities

• Receives and addresses service requests from end users or ticketing system.
• Maintains inventory of parts and logs repairs in ticketing system.
• Performs desktop/workstation support, hardware/software installation, and remote/onsite maintenance.
• Provides first and second level technical support; may include low level networking and application administration.
• Exercises judgement in diagnosing hardware/software problems.
• Update, configure, and troubleshoot a diverse PC environment including Microsoft, Jack Henry, and VMware suites.
• General knowledge of network, VOIP telephone systems, server hardware and software.
• Regular and reliable attendance is required.

Skills

Basic OS knowledge

Troubleshooting

Strong communication

Self-starter

Networking basics

Customer service

Education

High School Diploma or GED

Colorado Driver's License

Tools

CompTIA A+ Certification

Job description

Alpine Bank is seeking a PC Technician to provide desktop support, troubleshoot hardware and software, and assist with installs and voice/ server applications. The role supports end users and works across office and branch environments in Rifle, CO.

The ideal candidate has a High School Diploma or GED, a Colorado driver’s license, and is prepared to obtain CompTIA A+ within 12 months. Prior help desk experience is preferred and strong communication is essential.