Help Desk Technician

Addison Group; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Addison Group is seeking an IT Technician Engineer to join a Colorado Springs team on a 6-month contract-to-hire basis. This hands-on role covers user support, workstation setup, asset management, and on-site client work in a busy MSP environment.

The ideal candidate has experience with Office 365 and Active Directory, familiarity with networking devices, and the ability to travel to customer sites. A valid Driver's License is required.

Qualifications

• Hands-on IT support experience in a corporate or MSP setting.
• Experience provisioning and onboarding new hires.
• Familiar with asset management and lifecycle processes.
• Knowledge of Office 365, AD, and basic networking.

Responsibilities

• Respond to service requests via phone, web portal, and email with courteous, timely resolution.
• Provision and set up systems for new hires.
• Identify, assign, and ship assets to meet SLAs.
• Resolve issues using remote tools; perform hands-on fixes on-site when needed.
• Regularly inspect and clean workstations and peripherals to prevent issues.
• Collaborate with other departments to maintain a cooperative environment.
• Travel to customer locations as required with a valid driver's license.

Skills

Office 365

Active Directory

Networking

Education

CompTIA A+

CompTIA Network+

Tools

NinjaOne RMM

Autotask PSA

Job description

Addison Group is working with an IT Services company in search for an IT Technician Engineer to join their team. This is a 6-month contract to hire and onsite in Colorado Springs CO

Addison Group is hiring an IT technician in Colorado Springs to support a broad mix of MSP clients. This is a hands-on role combining user support, workstation/device setup, asset management, and onsite client work - a strong opportunity for someone who wants exposure to multiple environments and a path toward higher level IT responsibilities.

Responsibilities

• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.
• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.
• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.
• Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
• Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required.

Technical Skills

• Office 365 administration experience preferred.
• Active Directory knowledge is preferred.
• Familiarity with networking devices and appliances.
• NinjaOne RMM and Autotask PSA Experience preferred.

Professional Skills

• Exceptional written and oral communication.
• Strong problem-solving abilities.
• Exceptional interpersonal skills, focusing on rapport building, listening, and questioning.
• Ability to work under moderate supervision.

Certifications

CompTIA A+ and/or CompTIA Network+ preferred.

Other

Valid Driver's License is required for travel to customer locations.