IT Help Desk Technician

JotForm Inc; Logan (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading sporting goods retailer is seeking an IT Help Desk Technician to ensure their technology infrastructure supports exceptional customer service. The role involves installing, maintaining, and repairing computer systems, offering technical support, and training staff on new technologies. Candidates should have a high school diploma, with additional IT education preferred, and require strong problem-solving and communication skills. This position is on-site in Logan, UT, emphasizing a collaborative environment focusing on continuous improvement.

Qualifications

• Necessary knowledge of computer systems, software, applications, hardware, and networking.
• Ability to perform preventive maintenance on hardware and software.
• Ability to communicate technical guidance effectively to users.

Responsibilities

• Install, maintain, test, and repair computer systems and networks.
• Provide technical assistance and resolve moderately complex issues.
• Train staff on new and updated technologies.

Skills

Problem-solving

Technical support

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in IT or related field

Tools

Computer systems software

Networking equipment

Job description

This job is on-site only. Are you located near Logan, UT or planning to move nearby?

Al’s Sporting Goods is a leading sporting goods retailer committed to delivering high-quality products and exceptional customer service. We take pride in equipping our customers with the best the industry has to offer, and we are seeking an IT Help Desk Technician who will help ensure our technology infrastructure reflects that same commitment.

Under indirect supervision, the IT Help Desk Technician is responsible for installing, maintaining, testing, and repairing computer systems and networks. This role utilizes intermediate technical knowledge to support and implement IT initiatives, provide technical assistance, and resolve moderately complex issues. The technician may also assist users and departments with system requests, proposals, and information systems needs assessments.

Key Responsibilities

• Performs general problem-solving and assistance on diverse software applications and hardware systems for department users and/or the company community.
• Provides individual and/or group instruction and training to staff on new or updated technologies.
• Performs varied technical assistance and maintenance duties; maintains and updates record-keeping system; documents, writes, and maintains "how to" instructions.
• Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
• Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
• Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Participates in research and development initiatives and aids in the implementation of new technologies.
• Performs the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards, and/or systems.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or related field is a plus
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of expertise.
• Record maintenance skills.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC applications and systems.