Desktop IT Support Specialist

Alpine Bank; Grand Junction (CO); On-site; USD 39,000 - 65,000; Full time

Job summary

Alpine Bank in Colorado is seeking a PC Technician to perform desktop support, troubleshoot hardware and software, and manage service requests from end users. The role includes documenting procedures, maintaining parts inventory and providing remote or onsite maintenance as needed.

Requirements include a High School Diploma or GED, a valid Colorado driver's license, and the goal to obtain CompTIA A+ certification within 12 months. Prior help desk experience is preferred.

Qualifications

• Basic understanding of computer and server operating systems and troubleshooting.
• Excellent communication skills both oral and written.
• Self-starter and able to work without continual supervision.
• Technical knowledge of hardware and software related to Alpine Bank's systems.
• Colorado driver's license is required.

Responsibilities

• Receives and addresses service requests from end users or ticketing system.
• Maintains inventory of parts, tracks progress and logs repairs.
• Performs desktop/workstation support and troubleshooting.
• First and second level support including basic networking tasks.
• Keep updated on Alpine Bank programs and perform on-call support as needed.

Skills

Communication skills

Self-starter

Troubleshooting

Hardware & software knowledge

Networking basics

Education

High School Diploma or GED

Tools

CompTIA A+ Certification (within 12 months)

Job description

Alpine Bank in Colorado is seeking a PC Technician to perform desktop support, troubleshoot hardware and software, and manage service requests from end users. The role includes documenting procedures, maintaining parts inventory and providing remote or onsite maintenance as needed.

Requirements include a High School Diploma or GED, a valid Colorado driver's license, and the goal to obtain CompTIA A+ certification within 12 months. Prior help desk experience is preferred.