Desktop IT Support Specialist (Windows & Mac) - 40h Week

ESP Global Services Ltd; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance, Vision & Dental

PTO

Perkbox discounts

On-site Paid Parking

Job summary

ESP Global Services Ltd is seeking a Desktop Support Technician to provide IT support for Windows PCs, Macs, printers, and mobile devices. The role includes in-person, phone, remote, and email support, with 40-hour weeks and shifts from 4:00am–1:00pm and 2:00pm–10:00pm onsite in Los Angeles.

The candidate will manage tickets, inventories, user accounts, and hardware/software upgrades, while collaborating with departments and ensuring SLA compliance.

Qualifications

• 1-3 years of experience providing Helpdesk/Desktop Support or Field Services
• 1-3 years of experience with current Microsoft Windows Desktop software
• 1-3 years of experience supporting DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
• Experience in onboarding and offboarding requests (desktop/laptop/IPAD, patch cabling, software configuration, mobile setup)
• Experience in supporting performance and resolving client-related issues
• Understanding of network protocols, server hardware, and configurations
• Self-motivated with a willingness to learn and adapt to changes
• Able to communicate effectively with peers, line manager, stakeholders & client end users.
• Comp IT (A+, Network+, Security+), or equivalent certification

Responsibilities

• Provide in-person, phone, remote, and email support to users of supported departments.
• Keep the ticketing system up to date with the status of all support requests.
• Keep inventory system up to date with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for user staff.
• Provide support to end users in problem resolution for both Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and other peripheral computing devices.
• Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participates in the identity and access management of various systems.
• Other IT support duties to be assigned

Skills

Helpdesk/Desktop Support

Windows OS

Mac OS

Networking

Printer support

Mobile devices

Active Directory

Communication

Education

Comp IT (A+, Network+, Security+)

Tools

Ticketing system

Inventory system

Office 365

Job description

ESP Global Services Ltd is seeking a Desktop Support Technician to provide IT support for Windows PCs, Macs, printers, and mobile devices. The role includes in-person, phone, remote, and email support, with 40-hour weeks and shifts from 4:00am–1:00pm and 2:00pm–10:00pm onsite in Los Angeles.

The candidate will manage tickets, inventories, user accounts, and hardware/software upgrades, while collaborating with departments and ensuring SLA compliance.