Desktop Support Technician

Sharp Brains; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

A reputable tech recruiting firm is seeking a Desktop Support Technician based in Los Angeles, CA. Ideal candidates will provide L1 technical support across various devices and software, including Microsoft Office 365 and Active Directory. Responsibilities include managing user accounts and incident resolution. This contract position offers a competitive salary ranging from $80,000 to $90,000 annually.

Qualifications

• Provide L1 technical support for desktops, laptops, printers, and mobile devices.
• Manage user accounts and permissions in Active Directory.
• Support group policy management and user profile configurations.

Responsibilities

• Assist with software deployment and inventory management via SCCM.
• Perform incident resolution through ITSM tools.
• Maintain documentation of incidents and resolutions.

Skills

Technical support

Active Directory

ITSM tools

Microsoft Office 365

Network configuration

Tools

ServiceNow

SCCM

Job description

Direct message the job poster from Sharp Brains

HR Professional | Head Hunter | International Recruiter | Recruitment Consultant | Talent Acquisition

Key Responsibilities

• Provide L1 technical support for desktops, laptops, printers, and mobile devices (Windows & macOS).
• Manage user accounts, passwords, and permissions in Active Directory (ADDS).
• Support group policy management and user profile configurations.
• Assist with software deployment, patching, and inventory management via SCCM.
• Perform incident resolution and request fulfillment through ITSM tools (e.g., ServiceNow, Remedy, etc.).
• Install, configure, and troubleshoot Microsoft Office 365, VPN, and collaboration tools (Teams, Outlook).
• Support end users in configuring network drives, shared folders, and printers.
• Escalate unresolved technical issues to L2/L3 or vendor support when required.
• Maintain proper documentation of incidents, resolutions, and daily operations.
• Adhere to SLA and ITIL processes for efficient ticket handling and service delivery.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Software Development

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