IT Support Technician: Windows & Mac Expert

ESP Global Services; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental plans

PTO time

Perkbox discounts

On-site Paid Parking

Job summary

ESP Global Services provides 24/7 global IT support to airports and airlines, delivering on-site and responsive desk-side help. This Desktop Support Technician role covers Windows PCs, Macs, printers, and mobile devices, ensuring issues are resolved quickly and in line with SLAs.

The ideal candidate has 1–3 years of Helpdesk/Desktop Support experience, strong troubleshooting skills, and familiarity with both Windows and Mac environments. On-site work and varied shifts are required.

Qualifications

• 1–3 years in Helpdesk/Desktop Support with hardware/software troubleshooting.
• Experience with Windows and Mac OS, networking, printing, and mobile devices.
• Certifications: A+, Network+, or Security+ preferred; strong communication skills.

Responsibilities

• Provide in-person, phone, remote, and email support to users of supported departments.
• Keep the ticketing system up to date with status of all support requests.
• Maintain inventory system with all deployed computing assets.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts and email accounts.
• Troubleshoot and resolve issues on Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and peripheral devices.
• Set up, install, and configure desktop hardware/software per internal standards.

Skills

Helpdesk/Desktop Support

Windows OS

Mac OS

Networking basics

Printers & peripherals

Troubleshooting

Customer service

Education

Comp IT (A+, Network+, Security+)

Tools

Active Directory

Remote support tools

Office 365 / Exchange

IT asset management

Job description

ESP Global Services provides 24/7 global IT support to airports and airlines, delivering on-site and responsive desk-side help. This Desktop Support Technician role covers Windows PCs, Macs, printers, and mobile devices, ensuring issues are resolved quickly and in line with SLAs.

The ideal candidate has 1–3 years of Helpdesk/Desktop Support experience, strong troubleshooting skills, and familiarity with both Windows and Mac environments. On-site work and varied shifts are required.