Workstation Specialist

Mbi Llc; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Mbi Llc in Bridgeville (District 11) is seeking an IT Support Specialist to provide Tier 2 support for hardware and software across the enterprise LAN/WAN. You will install and configure PC hardware, peripherals, and software, and help resolve print, docking, and device issues.

You will monitor incident queues, document resolutions, coordinate with SCCM, Active Directory, and IT Service Desk, and ensure compliance and health of devices.

Qualifications

• Valid Driver’s License
• 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
• 3+ years experience installing and supporting laptops/docking stations
• 3+ years experience installing and supporting multifunction print devices
• 3+ years experience with Remedy or similar ticketing system

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• Provide documentation on issue resolution for other teams when required
• Monitor and report on PC issues, escalated issues; work with SCCM, Active Directory, Security, and the IT Service Desk
• Document and follow technical processes; support District 11 coverage area
• Assist IT staff by providing Tier 2 support for hardware and software across the district

Skills

Communication skills

Customer service

Leadership

Attention to detail

Tools

Remedy

MS Windows

RDP

InTune

SCCM

Active Directory

Job description

- Candidate will be a member of the District 11 IT Support Team located in Bridgeville. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)

- The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

- The Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 11.

- Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.

- The ability to use diagnostic software is required.

- The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.

- The ability to assemble and support a microcomputer system and multifunction printers.

- Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, InTune and SCCM.

- The resource may also be required to document and follow technical processes.

- Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.

- This team member will be providing IT support assistance within the District 11 coverage area.

- Monitor incident queues for issues and take ownership and assist customers as required

- Keep all support tickets up to date and well documented

- As required, provided documentation on issue resolution for other teams

- Monitor and report on PC issues, escalated issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required Skills and Experience:

Required: Valid Driver’s License

Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment

Required: 3+ years experience installing and supporting laptops/docking stations

Required: 3+ years experience installing and supporting multifunction print devices

Required: 3+ years experience with Remedy or similar ticketing system