Windows IT Support Technician – Remote & On-Site

Baxter & Woodman; Crystal Lake (IL); On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Generous paid time off

401k plan with expert financial advisors

Job summary

A leading engineering company in Crystal Lake is seeking an IT Support Technician. This role involves providing technical support for desktop systems and troubleshooting issues in a Microsoft Windows environment. Candidates should have 3+ years of experience and strong skills in hardware, software, and networking. The position offers a competitive salary range of $58,000-$80,000 and excellent benefits, promoting employee well-being and professional growth.

Qualifications

• 3+ years of hands-on experience supporting Microsoft Windows environments.
• Physically capable of lifting up to 50 lbs.
• Experience with Active Directory, Entra, and group policy.

Responsibilities

• Provide technical support for computer hardware and software.
• Troubleshoot end user hardware, software, and network connectivity.
• Document and track support requests for timely resolution.

Skills

Proficiency in Windows 11 operating systems

Microsoft Office 365 and common desktop applications

Strong hardware, software, and network troubleshooting skills

Excellent communication and customer service skills

Education

Associates or Bachelor’s degree in Information Technology

Tools

Active Directory

Microsoft Intune

Job description

A leading engineering company in Crystal Lake is seeking an IT Support Technician. This role involves providing technical support for desktop systems and troubleshooting issues in a Microsoft Windows environment. Candidates should have 3+ years of experience and strong skills in hardware, software, and networking. The position offers a competitive salary range of $58,000-$80,000 and excellent benefits, promoting employee well-being and professional growth.