Desktop Support Technician (1154513)

The Judge Group; Louisville (CO); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

The Judge Group in Louisville, CO is seeking a Desktop Support Technician to assist end users in a fast-paced environment and maintain a high level of service. This intermediate role supports PCs, laptops, tablets, and printers in an end-user computing environment.

You will troubleshoot hardware and software, perform IMAC tasks, and support VIP clients while following ITIL procedures and OEM certifications as directed.

Qualifications

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience.
• A+ certification is desired.
• Knowledge of ITIL methodologies.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities for end-user devices.
• Provide support to client-identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities and all assigned desk-side support tasks.
• Display technical and professional services skills consistently.
• Meet customer service satisfaction levels and metrics.
• Proactively communicate status and estimates to end users and service desk.

Skills

Troubleshooting

End-user support

VIP client support

Communication skills

Time management

Education

Technical school certification

2-4 years of relevant experience

Tools

IT hardware

Job description

Location: Louisville, CO

Salary: $19.00 USD Hourly - $20.00 USD Hourly

Description: Our client is currently seeking a Desktop Support Technician

Job Summary

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education And Experience

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.