IT Support Specialist: Troubleshooter & Desk Hero

BI Incorporated; Boulder (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated, based in Boulder, CO, seeks an IT Help Desk Technician to support desktop systems, networked devices, and user accounts. You will troubleshoot issues, create and manage user access, and coordinate with vendors for cellular plans.

Ideal candidates have a HS diploma or GED, 1–2 years of relevant experience, strong customer service, and proficiency with Windows environments; travel and a background check are required.

Qualifications

• High School diploma or GED required.
• Associates Degree in Information Technology or related field preferred.
• 1-2 years related work experience preferred.
• Excellent customer service and troubleshooting skills.
• Attention to detail.
• Ability to work under pressure.
• Working knowledge of MS Windows Desktop Operating Systems.
• Ability to type 20 wpm.
• Knowledge of cellular plans, usage and vendors.
• Basic knowledge of database maintenance.
• Basic computer knowledge.
• Ability to work with computers and the necessary software used by the department.
• Current Driver's License and the ability to travel.
• United States citizenship required.
• Ability to pass a federal background check.

Responsibilities

• Answers inquiries from internal and external customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
• Performs first level troubleshooting to resolve basic problems; refers more complex problems to appropriate support personnel or vendor.
• Maintains company database tracking incoming help desk requests, status and resolution.
• Assists employees with cellular equipment tracking and support; contacts cellular vendors to evaluate plans; recommends and executes vendor changes.
• Creates users for internal company database, makes modifications as needed.
• Creates and maintains users in MS Exchange and Active Directory.
• Performs other duties as assigned.

Skills

Customer service

Troubleshooting

Attention to detail

Work under pressure

Windows OS

Typing 20 wpm

Cellular plans

Database maintenance

Computer literacy

Education

High School diploma or GED

Associates Degree in Information Technology

Tools

MS Exchange

Active Directory

Job description

BI Incorporated, based in Boulder, CO, seeks an IT Help Desk Technician to support desktop systems, networked devices, and user accounts. You will troubleshoot issues, create and manage user access, and coordinate with vendors for cellular plans.

Ideal candidates have a HS diploma or GED, 1–2 years of relevant experience, strong customer service, and proficiency with Windows environments; travel and a background check are required.