IT Analyst II - Desktop

TSB; Honolulu (HI); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking an IT Analyst II – Desktop to provide day-to-day consultation, training, and troubleshooting for hardware, software, and related systems. You will install, configure, and maintain end-user workstations and collaborate with LAN teams to ensure desktop service levels.

Ideal candidates have 2–5 years in IT support, knowledge of DHCP and operating systems, and hands-on hardware skills. This full-time role offers a bonus program and benefits, with on-site work in Hawaii.

Qualifications

• . Minimum Years of Experience: 2-5 years in IT support or similar working environment
• .

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
• Assess the need for and implement performance upgrades to PC boxes, including CPU, RAM, drives, etc
• Collaborate with LAN support analysts and network administrators
• Administer and resolve issues with end-user workstation networking software
• Receive and respond to calls, emails, and tickets; create tickets as needed
• Move/add/change (MAC) requests as submitted by line managers
• Prepare tests and applications for monitoring desktop performance and provide statistics
• Assist in maintaining procedures for logging and monitoring desktop operations
• Organize relocations with Facilities/General Services
• Use KACE Server Appliances and Intune to manage endpoints
• Maintain inventory of monitors, keyboards, drives, cards, components
• Document instances of desktop equipment or component failure, repair, installation and removal
• Liaise with third-party support and PC equipment vendors
• Other duties as needed

Skills

PC hardware

PC components

Hardware troubleshooting

Networking concepts

Operating systems

Documentation skills

Vendor liaison

Education

Microsoft Certifications

A+ Certification

Tools

KACE Server Appliances

Intune

Job description

We are currently seeking an IT Analyst II – Desktop to support our IT Desktop Department. As the IT Analyst II – Desktop, you will be responsible for providing day‑to‑day consultation, training, instruction and troubleshooting or problem‑solving to technical staff and end users for hardware, software, and related computer systems.

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD‑ROMs, and so on.
• Collaborate with LAN support analyst’s/network administrators to ensure efficient operation of the company’s desktop computing environment.
• Where required, administer, and resolve issues with associated end‑user workstation networking software products.
• Receive and respond to incoming calls, e‑mails, and tickets regarding desktop problems. Create tickets when necessary.
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Organize and plan relocations, and departmental relocation tasks with General Services/Facilities team.
• Using KACE Server Appliances to Manage Endpoint installations, scripts, and use Intune to implement endpoint security policies.
• Using Microsoft Intune Endpoint Management Portal to manage, deploy, and maintain endpoint devices.
• Assist in maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third‑party support and PC equipment vendors.
• Other duties not listed here may be assigned as needed.

Job Qualifications/Requirements

Education/Credentials

• Preferred: Comprehensive training course in Microsoft Certifications acceptable in lieu of university degree.
• Preferred: A+ Certification and/or Microsoft Certifications.

Prior Experience

• Minimum Years of Experience: 2-5 years in IT support or similar working environment

Technical Skills

• Required: Good technical knowledge of PC and desktop hardware.
• Required: Good technical knowledge of PC internal components.
• Required: Hands‑on hardware troubleshooting experience.
• Required: Working technical knowledge of current protocols, operating systems, and standards, including DHCP.
• Required: Ability to operate tools, components, and peripheral accessories.
• Required: Able to read and understand technical manuals, procedural documentation, and OEM guides.

The salary range for this full‑time position is $31.25 - $33.65 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.