Desktop Engineer Lead

Cognizant; San Francisco (CA); Hybrid; USD 99,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in San Francisco is seeking a Desktop Engineer Lead to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps and market data. You will support Bloomberg Terminal, Refinitiv/Eikon, and OMS/EMS platforms, troubleshoot desktops and networks, and collaborate with vendor teams.

The role requires 4–8 years in Financial Services IT support, strong AD, Citrix, and M365 skills, and the ability to operate in a fast-paced

Qualifications

• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters and trading floor technologies.

Skills

Windows support

Mac support

Active Directory

ServiceNow

Citrix

Tools

ServiceNow

Remedy

Citrix

Bloomberg Terminal

Job description

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role Title: Desktop Engineer Lead

Location: San Francisco, CA

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What you’ll do in the role:

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

What you’ll need to succeed:

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation: We are offering between $99,000– $110,000. Applications will be accepted until Aug 23, 2026.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan