Deskside Engineer-Lead

Cognizant; San Francisco (CA); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Cognizant is seeking a Team Lead - Desktop Engineer in San Francisco, CA to provide technical and operational support for traders and front-office users, ensuring high availability of trading applications and market data platforms.

The role requires 4–8 years in Trader Support or related Financial Services IT, with strong Windows/Mac support, ITSM experience, and familiarity with Bloomberg or Refinitiv terminals. Onsite/remote support in a fast-paced environment will be necessary.

Qualifications

• 4-8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.
• Strong Windows and Mac device support and troubleshooting skills.
• Familiarity with ITSM tools (ServiceNow, Remedy).
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).

Responsibilities

• Provide technical and operational support to traders and front-office users to ensure high availability of trading apps, market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters and trading floor technologies.
• Strong communication, stakeholder management and problem-solving skills.

Skills

Trader Support

Front Office

Financial Services IT

Stakeholder Communication

Troubleshooting

ITIL/ITSM

Tools

ServiceNow

Remedy

Bloomberg Terminal

Refinitiv Eikon

Reuters

OMS/EMS

Citrix

Microsoft 365

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Role Title: Team Lead -Desktop Engineer

Location: San Francisco, CA

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.


• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.


• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.


• Provide onsite and remote support to traders in a fast-paced high-pressure environment.


• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.


• Coordinate with application network infrastructure and vendor teams for issue resolution.


• Perform software installations upgrades user access management and hardware deployments.


• Maintain documentation and follow ITIL-based support processes.


• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.


• Strong Windows/Mac devices support and troubleshooting skills.


• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).


• Familiarity with ITSM tools (ServiceNow Remedy etc.).


• Strong communication stakeholder management and problem-solving skills.


• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.


• Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation

We are offering between $85,000 – $105,000. Applications will be accepted until Aug 28, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future