Desktop Engineer Lead

Cognizant; California (MO); On-site; USD 99,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan

Long-term/Short-term Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant’s Cloud, Infrastructure, and Security Services Practice is seeking a Trader Support/Front Office IT Specialist in San Francisco to ensure high availability of trading applications and market data platforms.

You will provide technical and operational support to traders, manage incidents in ServiceNow, and coordinate with vendor teams in a fast-paced environment. Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS experience is preferred.

Qualifications

• 4–8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience in Investment Banking, Capital Markets, Asset Management, or Brokerage environments.
• Strong Windows/Mac device troubleshooting and AD basics.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications and market data platforms.
• Support trading platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading apps, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Skills

Trader Support

Front Office IT

Financial Services IT

Windows/Mac support

Active Directory

Tools

ServiceNow

Remedy

Bloomberg Terminal

Refinitiv/Eikon

OMS/EMS

Job description

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Location: San Francisco, CA

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What You'll Do In The Role

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

What You'll Need To Succeed

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation

We are offering between $99,000– $110,000. Applications will be accepted until Aug 23, 2026.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan