Desktop Engineer - 2nd Shift - Newark, NJ

STI; Newark (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

STI is seeking a qualified Desktop Engineer for our 2nd shift on a 24/7 team to troubleshoot computer issues and support customers in person, by phone, email, and remote access tools.

You will install hardware and software on workstations, set up and maintain network and telecommunications systems, troubleshoot LAN, server, Wi‑Fi and connectivity issues, manage Windows Active Directory and Exchange, re-image computers and perform data migrations and restorations, and coordinate with IT

Qualifications

• College degree and/or 4-6 years' experience.
• Experience with Windows Active Directory & Office 365.
• Experience troubleshooting network issues in large office setups.

Responsibilities

• Support and troubleshoot hardware and software problems for desktops and laptops.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi‑fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
• Must be able to work on Saturdays and certain Holidays.

Skills

Desktop Support

Customer Service

Communication

Problem Solving

Team Collaboration

Scripting

Education

College degree

Tools

Windows Active Directory

Office 365

DHCP

DNS

LAN/WAN

Airwatch MDM

Job description

We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
• College degree and/or 4-6 years' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.