Onsite 3rd-Shift Desktop Engineer | IT Support Pro

SpikeIT Global Solutions, Inc.; Newark (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

SpikeIT Global Solutions, Inc. is seeking a Desktop Engineer for the 3rd shift, onsite in Newark, NJ. You will deliver Level 1 and 2 support via phone, email, and remote tools.

Responsibilities include troubleshooting hardware, software, and network issues, plus printers, with strong emphasis on customer service and timely resolutions. The candidate should have 4–6 years’ experience or a college degree, and knowledge of Windows AD, Office 365, DHCP, DNS, and LAN/WAN; Saturday and holiday

Qualifications

• 4–6 years’ experience or college degree.
• Proficiency with Windows AD, Office 365, DHCP, DNS, and LAN/WAN.
• Strong customer service and communication skills.
• Saturday and holiday availability.
• Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.

Responsibilities

• Provide Level 1 & 2 support via phone, email, and remote tools.
• Troubleshoot hardware, software, network, and printer issues.
• Maintain customer-focused service and timely issue resolution.

Skills

Windows AD

Office 365

DHCP

DNS

LAN/WAN

Education

4–6 years experience or college degree

Tools

Scripting

ITIL knowledge

Airwatch MDM

Job description

SpikeIT Global Solutions, Inc. is seeking a Desktop Engineer for the 3rd shift, onsite in Newark, NJ. You will deliver Level 1 and 2 support via phone, email, and remote tools.

Responsibilities include troubleshooting hardware, software, and network issues, plus printers, with strong emphasis on customer service and timely resolutions. The candidate should have 4–6 years’ experience or a college degree, and knowledge of Windows AD, Office 365, DHCP, DNS, and LAN/WAN; Saturday and holiday