3rd Shift Desktop Engineer — Onsite IT Support

STI; Newark (NJ); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

STI Newark is seeking a Desktop Engineer for the 3rd shift (Tue–Sat, 12am–8am) to provide level 1 & 2 end-user support onsite. You will troubleshoot hardware/software on desktops and laptops, and perform remote problem solving as needed.

Responsibilities include resolving LAN/server/wifi connectivity, managing AD/Exchange, and collaborating with IT teams on maintenance and projects. Weekend/holiday coverage and strong customer service are required.

Qualifications

• College degree and/or 4-6 years' experience providing end user support.
• Experience with Windows Active Directory and Office 365.
• Experience troubleshooting network issues in large office/Enterprise setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience taking user calls utilizing an IVR system, preferably Avaya.
• Must be able to cover one weekend shift and holidays that land on your coverage days.
• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
• MDM experience, specifically Airwatch, is a plus.

Responsabilités

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Connaissances

End user support

Windows troubleshooting

Customer service

Remote support

Phone/email support

ITIL concepts

Networking basics

Printer support

Avaya IVR experience

Asset management

Formation

College degree

Outils

Active Directory

Exchange

Office 365

Airwatch MDM

Avaya IVR systems

Description du poste

STI Newark is seeking a Desktop Engineer for the 3rd shift (Tue–Sat, 12am–8am) to provide level 1 & 2 end-user support onsite. You will troubleshoot hardware/software on desktops and laptops, and perform remote problem solving as needed.

Responsibilities include resolving LAN/server/wifi connectivity, managing AD/Exchange, and collaborating with IT teams on maintenance and projects. Weekend/holiday coverage and strong customer service are required.