Desktop Engineer - 2nd Shift - Newark, NJ

Software Technology, Inc.; Newark (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Software Technology, Inc. is seeking a qualified Desktop Engineer for our 2nd shift on a 24/7 team to troubleshoot computer issues and support customers in person, by phone, email, and remote access tools.

You will install hardware and software on workstations, manage Windows Active Directory and Exchange, handle LAN/WAN and printer systems, and coordinate with vendors. A college degree or 4–6 years’ experience is required, with strong customer service and communication skills.

Qualifications

• College degree and/or 4-6 years' experience.
• Experience with Windows Active Directory & Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Ability to work Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes.

Responsibilities

• Support and troubleshoot hardware and software problems for desktops and laptops, including remote problem solving.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Skills

Troubleshooting

Customer service

Communication

Scripting language

Problem solving

Education

College degree

4-6 years experience

Tools

Active Directory

Exchange

Office 365

MDM Airwatch

Ticketing system

Remote access tools

DHCP

DNS

LAN

WAN

Printer systems

Job description

We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
• College degree and/or 4-6 years' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.