Desktop Support - Night Shift - Onsite.

SpikeIT Global Solutions, Inc.; Newark (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

SpikeIT Global Solutions, Inc. is seeking a fully onsite IT support specialist in Newark, NJ. The role covers level 1–2 user support, troubleshooting hardware and software on desktop and laptop computers, and occasional remote problem solving.

Qualifications include 4–6 years of experience or a college degree, with expertise in Windows AD, Office 365, DHCP, DNS, and LAN/WAN. The position requires Saturday and holiday availability.

Qualifications

• 4–6 years’ experience or college degree.
• Strong customer service and communication skills.
• Windows AD, Office 365, DHCP, DNS, LAN/WAN.

Responsibilities

• Provide level 1–2 support for users.
• Troubleshoot hardware and software problems for desktop and laptop computers.
• Conduct remote problem solving when necessary.

Skills

Customer service

Communication

Troubleshooting

Education

4–6 years’ experience or college degree

Tools

Windows AD

Office 365

DHCP

DNS

LAN/WAN

Job description

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Requirements:

4–6 years’ experience or college degree

Windows AD, Office 365, DHCP, DNS, LAN/WAN

Strong customer service and communication skills

Saturday and holiday availability

Nice-to-have:Scripting, ITIL knowledge, Airwatch MDM.

Additional Information

All your information will be kept confidential according to EEO guidelines.