Desktop Engineer for the 3rd shift [Tue to Sat 12am-8am] - NEWARK, NJ/On-Site

STI; Newark (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

STI Newark is seeking a Desktop Engineer for the 3rd shift (Tue–Sat, 12am–8am) to provide level 1 & 2 end-user support onsite. You will troubleshoot hardware/software on desktops and laptops, and perform remote problem solving as needed.

Responsibilities include resolving LAN/server/wifi connectivity, managing AD/Exchange, and collaborating with IT teams on maintenance and projects. Weekend/holiday coverage and strong customer service are required.

Qualifications

• College degree and/or 4-6 years' experience providing end user support.
• Experience with Windows Active Directory and Office 365.
• Experience troubleshooting network issues in large office/Enterprise setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience taking user calls utilizing an IVR system, preferably Avaya.
• Must be able to cover one weekend shift and holidays that land on your coverage days.
• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
• MDM experience, specifically Airwatch, is a plus.

Responsibilities

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Skills

End user support

Windows troubleshooting

Customer service

Remote support

Phone/email support

ITIL concepts

Networking basics

Printer support

Avaya IVR experience

Asset management

Education

College degree

Tools

Active Directory

Exchange

Office 365

Airwatch MDM

Avaya IVR systems

Job description

Desktop Engineer for the 3rd shift [Tuesday to Saturday 12am-8am]

NEWARK, NJ

5+ Months

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Description

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Requirements

• College degree and/or 4-6 years' experience providing end user support
• Ability to help employees solve hardware and software problems and fulfill requests.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office /Enterprise setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience taking user calls utilizing an IVR system, preferably Avaya.
• Must be able to cover one weekend shift and holidays that land on your coverage days.
• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
• MDM experience, specifically Airwatch, is a plus.