Desktop Engineer

TEKsystems; Madison (WI); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking an experienced Desktop Engineer to join a collaborative IT support team. You'll provide advanced technical support across a large enterprise, balancing day-to-day requests with project work in a hybrid/remote environment.

The role requires 5+ years of Tier 3 desktop support, Windows 11 expertise, AD experience, and strong communication. Travel to Madison, WI may be needed; residents of Wisconsin are preferred.

Qualifications

• 5+ years of Tier 3 desktop support in enterprise environments.
• 5+ years supporting workstation hardware, software and OS.
• 5+ years of incident and service request management.
• Strong customer service and communication skills.
• Experience troubleshooting Windows 11 environments.
• Experience with Active Directory.
• Strong hardware troubleshooting and repair experience.
• PowerShell for administration or automation.
• Ability to work independently and in a team.

Responsibilities

• Provide Tier 3 desktop support for workstation hardware, software, and OS.
• Troubleshoot and resolve complex desktop incidents and requests.
• Support Windows-based workstation environments.
• Install, configure, and support printers, scanners, and end-user devices.
• Collaborate with teams to resolve recurring issues.
• Contribute to IT projects with planning, testing, deployment and support.
• Document troubleshooting steps and solutions.
• Deliver clear, professional communication to users.
• Manage support priorities while balancing projects.

Skills

Tier 3 desktop support

Windows 11 support

Active Directory

PowerShell

Customer communication

Tools

SCCM/MECM/Ivanti

Job description

Overview We're looking for an experienced Desktop Engineer to join a collaborative IT support team responsible for delivering advanced technical support across a large enterprise environment. This role combines hands‑on troubleshooting with project‑based work and requires someone who can effectively balance day‑to‑day support responsibilities while contributing to technology initiatives.

This is primarily a remote position; however, occasional travel to local office in Madison, WI or site locations may be required for troubleshooting, equipment support, and project activities. Candidates must reside in Wisconsin.

Responsibilities

• Provide Tier 3 support for workstation hardware, software, and operating systems.
• Troubleshoot and resolve complex desktop‑related incidents and service requests.
• Support and maintain Windows‑based workstation environments.
• Install, configure, and support peripheral devices, including printers, scanners, and other end‑user equipment.
• Partner with technical teams to identify and resolve recurring issues.
• Contribute to IT projects as a technical resource, including planning, testing, deployment, and support activities.
• Document troubleshooting processes, solutions, and support activities.
• Deliver exceptional customer service through clear and professional verbal and written communication.
• Manage support priorities effectively while balancing project work and operational responsibilities.

Required Qualifications

• 5+ years of Tier 3 desktop support experience in an enterprise environment.
• 5+ years of experience supporting workstation hardware, software, and operating systems.
• 5+ years of incident and service request management experience.
• Strong customer support and communication skills, both written and verbal.
• Experience troubleshooting Windows 11 environments.
• Experience working with Active Directory.
• Strong hardware troubleshooting and repair experience.
• Experience using PowerShell for system administration or automation tasks.
• Ability to work both independently and within a team environment.

Preferred Qualifications

• Experience packaging software applications for mass deployment using tools such as SCCM, MECM, or Ivanti.
• Patch management experience.
• Imaging and deployment experience using enterprise management tools.
• Familiarity with Learning Management Systems (LMS).
• Experience supporting Google Workspace.
• Knowledge of Microsoft Group Policy Objects (GPOs).
• Experience supporting large‑scale enterprise environments.

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $25.00 - $29.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Madison, WI.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.