Desktop Support

TEKsystems; Beloit (WI); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a Service Desk Analyst in Beloit, WI to join the IT Support team. The role supports a growing backlog with a focus on reliable, customer-facing technical assistance and adherence to established processes.

Hybrid schedule preferred with onsite and remote days; training will require onsite work. The position is contract through year-end with potential extension or contract-to-hire, offering a practical entry into IT support careers.

Qualifications

• Strong troubleshooting and problem-solving abilities in a high-volume help desk.
• Excellent communication and customer service skills in a fast-paced environment.
• Ability to follow procedures while also thinking independently.

Responsibilities

• Provide Tier 1 technical support via phone.
• Troubleshoot and resolve end-user technology issues.
• Escalate issues to Tier 2 support when needed.
• Reset Active Directory passwords and assist with account support.
• Troubleshoot printer issues and connectivity problems.
• Investigate basic network-related issues, including switch outages.
• Support desktop, laptop, and general PC troubleshooting.
• Document resolutions and create knowledge base articles when needed.
• Deliver excellent customer service while handling a high volume of requests.

Skills

Troubleshooting

Customer service

Communication

Attendance & reliability

Procedural thinking

IT fundamentals

Education

IT degree or cert

Tools

Active Directory

Windows troubleshooting

Printer support

Networking basics

Job description

Service Desk Analyst

*Location:* Beloit, WI

*Schedule:* Monday-Friday, 7:00 AM-4:00 PM or 8:00 AM-5:00 PM

*Contract Length:* Through End of Year (Approximately 4 Months) with

Potential Extension and Contract-to-Hire Opportunity

*Pay Rate:* $20

Position Overview

Our client is seeking Service Desk Analysts to join their IT Support team and help address a growing backlog of support requests. This role is ideal for recent graduates looking to start their IT career or candidates with prior help desk/service desk experience. The team is looking for reliable, customer-focused

professionals who can think critically, follow established processes, and provide quality technical support beyond simply reading from a script.

Work Environment

Hybrid schedule preferred:

• Onsite: Monday, Tuesday, Thursday
• Remote: Wednesday, Friday

* 100% remote may be considered for strong candidates if local talent is limited.

* During training, candidates will be expected to work onsite 5 days per week.

Key Responsibilities

• Provide Tier 1 technical support via phone.
• Troubleshoot and resolve a variety of end-user technology issues.
• Escalate issues and collaborate with Tier 2 support teams when necessary.
• Reset Active Directory passwords and assist with account support.
• Troubleshoot printer issues and connectivity problems.
• Investigate basic network-related issues, including switch outages.
• Support desktop, laptop, and general PC troubleshooting.
• Document resolutions and create knowledge base articles when solutions are not already documented.
• Deliver excellent customer service while handling a high volume of support requests.

Qualifications

Required

• Strong troubleshooting and problem-solving skills.
• Ability to work in a fast-paced support environment.
• Excellent communication and customer service skills.
• Reliable attendance and strong work ethic.
• Ability to follow procedures while also thinking independently.
• Basic understanding of IT support concepts and technologies.

Preferred

• Help Desk or Service Desk experience.
• Experience with:
• Active Directory
• Windows troubleshooting
• Printer support
• Basic networking concepts

• IT certifications, technical education, or a degree in Information Technology, Computer Science, or a related field.

Team & Environment

• Current Service Desk Team Size: 21
• This hiring effort will add 2 additional resources to support increased workload.
• High-volume phone support environment.
• Average call volume: 80-100 calls per day.
• Average call duration: 2-3 minutes.

Training

• Comprehensive onboarding and training program.
• Training period is approximately 4-6 weeks.
• Candidates are typically contributing independently within 2-3 weeks.

Job Type & Location

This is a Contract position based out of Beloit, WI.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Beloit,WI.

Application Deadline

This position is anticipated to close on Aug 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.