Senior Desktop Support

TeamSoft; Madison (WI); Hybrid; USD 39,000 - 43,000; Full time

Job summary

TeamSoft is seeking an experienced Desktop Support professional to provide advanced Tier 3 support within a large enterprise environment supporting over 10,000 users and 9,000+ devices. This role requires current Wisconsin residency and allows remote work with occasional onsite meetings and deployments.

Two-round interview process, duration through 6/30/2027 with potential extension, and a remote-friendly setup in Wisconsin.

Qualifications

• 5+ years in Tier 3 desktop support.
• Experience with Windows OS maintenance.
• Strong incident and service request management.
• Excellent written and verbal customer communication.
• Experience supporting large enterprise environments.
• Ability to balance operations with projects.

Responsibilities

• Provide Tier 3 desktop support for workstation hardware and software.
• Support Windows OS and end-user computing environments.
• Troubleshoot and maintain printers and scanners.
• Manage incidents and service requests in high-volume setting.
• Support desktop-related projects, deployments, upgrades, and implementations.
• Collaborate with technical teams while also working independently.
• Maintain strong customer communication and documentation standards.
• Support enterprise environments with 10,000+ users/endpoints.

Skills

Tier 3 Desktop

Workstation Hardware

OS Support

Incident Management

Service Requests

Customer Communication

Tools

SCCM

Ivanti

Software Packaging

App Deployment

Patch Management

Desktop Imaging

Google Workspace

LMS

GPO

Endpoint Management

Job description

• Experience supporting large enterprise environments.

Location

Wisconsin (Remote with occasional onsite visits)

Duration

Through 6/30/2027 with potential extension

Interview Process

Two rounds (Microsoft Teams video interview and possible second-round virtual or onsite interview)

Rate

$28-31/hr.

Overview

Seeking experienced Desktop Support professionals to provide advanced desktop support, maintenance, and project assistance within a large enterprise environment supporting over 10,000 users and 9,000+ devices. Candidates must be current Wisconsin residents and able to work remotely within the state while attending occasional onsite meetings, implementations, or troubleshooting activities.

Responsibilities

• Provide Tier 3 Desktop Support for workstation hardware and software.
• Support and maintain Windows Operating Systems and end-user computing environments.
• Troubleshoot and maintain peripheral devices including printers and scanners.
• Manage Incidents and Service Requests in a high-volume environment.
• Support desktop-related projects, deployments, upgrades, and implementations.
• Collaborate with technical teams while also working independently.
• Maintain strong customer communication and documentation standards.
• Support enterprise environments with 10,000+ end users and endpoints.

Required Skills

• Tier 3 Desktop Support (5+ years)
• Workstation Hardware & Software Support (5+ years)
• Operating System Support & Maintenance (5+ years)
• Incident Management (5+ years)
• Service Request Management (5+ years)
• Customer Support Communication (written and verbal) (5+ years)

Preferred Skills

• SCCM
• Ivanti
• Software Packaging
• Application Deployment
• Patch Management
• Desktop Imaging
• Google Workspace
• Learning Management Systems (LMS)
• Group Policy Objects (GPO)
• Enterprise Endpoint Management

Ideal Background

• Experience supporting large enterprise environments.
• Ability to balance operational support activities with project-based work.
• Experience with workstation deployments, software distribution, and lifecycle management.
• Strong troubleshooting, communication, and organizational skills.

Important Notes

• Current Wisconsin residency is required.
• No relocation permitted.
• Remote role with occasional travel to office locations within Wisconsin as needed.

TeamSoft is an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.