It Support Analyst

TEKsystems; Chicago (IL); On-site; USD 27,552 - 41,328; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Job summary

TEKsystems is seeking a Desktop Support Technician to provide end-user technical support in Chicago, IL, on a contract basis. The role covers on-site and remote assistance for desktops, laptops, printers, and mobile devices, with emphasis on resolving incidents through ITSM ticketing systems and ensuring smooth operation of user environments.

The ideal candidate has 2-5 years in similar roles, solid Windows 10/11 knowledge, Microsoft 365, Active Directory, and basic networking.

Qualifications

• 2-5 years of desktop/tech support experience.
• Experience with Windows OS, Microsoft 365, Active Directory.
• Familiarity with ITSM/ticketing systems (ServiceNow, Jira Service Management, Remedy).
• Imaging/deployment tools and device lifecycle understanding.
• Basic networking: TCP/IP, DNS, DHCP, VPNs.

Responsibilities

• Provide on-site and remote support for desktops, laptops, mobiles, printers, and peripherals.
• Resolve service requests and incidents via ticketing system.
• Troubleshoot hardware, software, OS, and network issues.
• Install, image, and deploy computers and mobile devices.
• Assist with user account administration and permissions.

Skills

Windows OS

Microsoft 365

Active Directory

ITSM

Ticketing systems

Networking basics

Customer service

Troubleshooting

Tools

ServiceNow

Jira Service Management

Remedy

Imaging tools

Job description

Position Summary

The Desktop Support Technician provides technical support for end users, ensuring the reliable operation of hardware, software, mobile devices, and peripheral equipment. This role is responsible for troubleshooting and resolving IT issues, supporting device deployments, and delivering excellent customer service to minimize disruptions to business operations.

Key Responsibilities

• Provide on-site and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Respond to and resolve service requests and incidents through the organization's ticketing system.
• Troubleshoot hardware, software, operating system, application, and network connectivity issues.
• Install, configure, image, and deploy computers, mobile devices, and related equipment.
• Support user account administration, including password resets, account access, and permissions management.
• Assist users with Microsoft Office 365, email, collaboration tools, and other business applications.
• Perform hardware upgrades, device replacements, and basic break/fix support.
• Maintain accurate documentation of incidents, service requests, assets, and resolutions.
• Support virtual meeting technologies, remote access tools, and mobile device management solutions.
• Collaborate with internal IT teams and vendors to resolve escalated issues.
• Maintain hardware inventory and assist with asset lifecycle management, including deployment, recovery, and disposal.
• Provide user training and guidance on technology tools, security practices, and company procedures.
• Follow established IT policies, security standards, and operational processes.
• Participate in technology rollouts, upgrades, refresh projects, and other IT initiatives.

Qualifications

• 2-5 years of experience in desktop support, technical support, or help desk environments.
• Knowledge of Windows operating systems, Microsoft 365, Active Directory, and common desktop hardware.
• Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Remedy, etc.).
• Familiarity with imaging tools, hardware deployment, and device lifecycle management.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills

• Experience with SCCM/MECM, Autopilot, Intune, Jamf, or other endpoint management platforms.
• Experience supporting macOS, virtual desktop environments (VDI), and mobile devices (iOS/Android).
• CompTIA A+, Microsoft, or other relevant technical certifications.

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Aug 6, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.