Desktop Support

TEKsystems; United States; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Job summary

TEKsystems is seeking a Technical Support Specialist for a contract position in North Chicago, IL, responsible for on-site support for end-users. The role involves troubleshooting hardware and software issues, responding to service requests, and collaborating with IT teams to ensure efficient operations.

The ideal candidate will deliver professional customer-focused support while maintaining strong communication with users. The pay ranges from $20.00 to $25.00 per hour, with various benefits available for eligible employees.

Responsibilities

• Provide on-site technical support to end users, resolving hardware, software, and network-related issues.
• Respond to service requests and incidents via phone, email, or in person in a timely manner.
• Troubleshoot and support desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, image, and upgrade hardware and software as needed.
• Assist users with operating systems, productivity tools, and network connectivity issues.
• Document incidents, service requests, and resolutions within a ticketing system.
• Collaborate with IT teams on escalations, issue resolution, and project support.
• Provide guidance and basic training to users on IT tools, processes, and best practices.
• Maintain accurate inventory of IT assets and support device lifecycle management.
• Ensure adherence to security policies, compliance standards, and operational procedures.
• Support remote access tools, virtual environments, and collaboration platforms.
• Deliver professional, customer‑focused support while maintaining strong communication with end users.

Job description

Key Responsibilities

• Provide on-site technical support to end users, resolving hardware, software, and network-related issues.
• Respond to service requests and incidents via phone, email, or in person in a timely manner.
• Troubleshoot and support desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, image, and upgrade hardware and software as needed.
• Assist users with operating systems, productivity tools, and network connectivity issues.
• Document incidents, service requests, and resolutions within a ticketing system.
• Collaborate with IT teams on escalations, issue resolution, and project support.
• Provide guidance and basic training to users on IT tools, processes, and best practices.
• Maintain accurate inventory of IT assets and support device lifecycle management.
• Ensure adherence to security policies, compliance standards, and operational procedures.
• Support remote access tools, virtual environments, and collaboration platforms.
• Deliver professional, customer‑focused support while maintaining strong communication with end users.

Job Type & Location

This is a Contract position based out of North Chicago, IL.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Chicago, IL.

Application Deadline

This position is anticipated to close on Jun 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.