Desktop Support Specialist

TEKsystems; New Orleans (LA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k

Life Insurance

Disability

HSA

PTO

Job summary

TEKsystems in New Orleans, LA, is seeking an IT Support Specialist to diagnose, repair, and optimize hardware and software systems. You will install, configure, maintain, and troubleshoot desktops, laptops, networks, and security tools while providing end-user support and documentation.

This contract-to-hire role emphasizes strong customer service, clear communication, and adherence to security policies. Experience with Windows/macOS, routine maintenance, firmware upgrades, and data protection

Qualifications

• Bachelor's degree or equivalent education/experience required.
• 1+ year IT support, desktop support, or similar role preferred.
• Certifications (Microsoft, CompTIA or equivalent) preferred.

Responsibilities

• Install and configure hardware, software, peripherals, and IT systems.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues.
• Perform routine maintenance, updates, and firmware upgrades.
• Monitor security systems and apply approved updates per policy.
• Provide timely end-user support and document resolutions.
• Create user-facing documentation and train staff on new systems.
• Coordinate onboarding/offboarding and provisioning/deprovisioning accounts.

Skills

Troubleshooting

Windows

macOS

Customer service

Communication

Documentation

Education

Bachelor's degree in CS/IT or related field

Job description

Description

The IT Support Specialist is responsible for supporting, monitoring, and repairing our hardware and software systems. This role is required to diagnose and repair problems, implement patches and upgrades, manage data security, and ensure that our systems are optimized and run efficiently.

Essential Functions

• Install and configure computer hardware, software, peripherals, and related IT systems.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues; resolve or escalation issues as appropriate.
• Perform routine maintenance, updates, patching, firmware upgrades, and replacement of outdated equipment.
• Monitor and support security systems; install approved updates and follow established data security and access-control procedures.
• Provide timely technical support to employees and resolve day-to-day technical issues.
• Document incidents, resolutions, maintenance activities, and technical procedures.
• Create user-facing technical documentation and provide training on new systems, software, and equipment.
• Research technical solutions; coordinate implementation, testing, documentation, and user support.
• Manage and maintain company cellular devices and plans and coordinate with service providers as needed.
• Manage and maintain physical access-control systems and user access as assigned.
• Coordinate IT onboarding and offboarding, including equipment setup and collection and provisioning or deprovisioning of system, cellular, and access-control accounts.

Additional Skills & Qualifications

• Bachelor's degree in computer science, information technology, or a related field, or an equivalent combination of education, training, and relevant experience.
• Minimum of 1 year of experience in IT support, desktop support, computer repair, or a similar technical support role.
• Current Microsoft, CompTIA, or equivalent industry-recognized IT certification preferred.
• Hands-on experience supporting Windows and macOS environments and troubleshooting desktop hardware, software, and network or connectivity issues.

Knowledge/Skills/Abilities

• Strong troubleshooting, diagnostic, and problem-solving skills across hardware, software, network, connectivity, and system issues.
• Working knowledge of Windows and macOS environments, desktops, cloud-based systems, networks, servers, security tools, and routine system maintenance.
• Proficiency with system updates, patching, firmware upgrades, performance tuning, debugging, testing, and routine hardware setup and maintenance.
• Strong written and verbal communication and customer-service skills, with the ability to explain technical information clearly to users with varying levels of technical knowledge.
• Strong organization, attention to detail, documentation, and time-management skills, with the ability to prioritize multiple requests and changing technical needs.
• Ability to work independently and collaboratively with employees, vendors, and service providers; demonstrates initiative, sound judgment, follow-through, and adaptability.
• Ability to follow established policies and procedures, identify practical process improvements, and implement approved solutions.
• High level of discretion, integrity, and security awareness when handling confidential information, system access, and company data.

Job Type & Location

This is a Contract to Hire position based out of New Orleans, LA.

Pay and Benefits

The pay range for this position is $22.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Orleans, LA.

Application Deadline

This position is anticipated to close on Aug 29, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.