Help Desk Support Specialist

TEKsystems; Madison (WI); Hybrid; USD 25,000 - 28,000; Full time

Job summary

TEKsystems in Madison, Wisconsin seeks a Help Desk Support Specialist to provide account administration and end-user support for internal and external users. The role resolves access issues, manages user accounts, and assists with technology-related requests, prioritizing a positive user experience.

Responsibilities include first-level technical support, troubleshooting authentication issues, managing permissions, deploying and supporting desktop hardware, and documenting resolutions.

Qualifications

• At least 1 year of experience working with digital tools, systems, or technology platforms.
• At least 6 months of customer service or client-facing experience, with success resolving issues and building positive relationships.
• At least 6 months of experience working in a collaborative team environment.
• Strong communication and problem-solving skills.
• Reliable attendance and ability to manage workload effectively.

Responsibilities

• Provide first-level technical support for end users.
• Troubleshoot account access, authentication, and identity-related issues.
• Create, update, and maintain user accounts and permissions.
• Deploy, configure, and support desktop and laptop hardware.
• Respond to support requests and document resolutions.
• Collaborate with team members to resolve issues and improve service delivery.
• Assist with device inventory management and equipment distribution.
• Deliver professional customer service while supporting a diverse user base.

Skills

Customer service

Team collaboration

Communication skills

Problem-solving

Attendance reliability

Tools

Microsoft Office

Job description

Overview We are seeking a Help Desk Support Specialist to provide account administration and end-user support for internal and external users. This role resolves access issues, manages user accounts, and assists with technology-related requests, prioritizing a positive user experience.

Key Responsibilities

• Provide first-level technical support for end users
• Troubleshoot account access, authentication, and identity-related issues
• Create, update, and maintain user accounts and permissions
• Deploy, configure, and support desktop and laptop hardware
• Respond to support requests and document resolutions
• Collaborate with team members to resolve issues and improve service delivery
• Assist with device inventory management and equipment distribution
• Deliver professional customer service while supporting a diverse user base

Required Qualifications

• At least 1 year of experience working with digital tools, systems, or technology platforms
• Ability to quickly learn and adapt to new technologies and processes
• At least 6 months of customer service or client-facing experience, with success resolving issues and building positive relationships
• At least 6 months of experience working in a collaborative team environment
• Strong communication and problem-solving skills
• Reliable attendance and ability to manage workload effectively

Preferred Qualifications

• Experience providing IT support in a professional environment
• Familiarity with Microsoft Office applications
• Experience with identity and access management processes
• Experience working with web-based call center or ticketing systems

Work Environment

• Candidates must currently reside in Wisconsin
• Initial onsite training will be required in Madison, WI
• Ongoing hybrid schedule with 1 - 2 days of onsite attendance per week in downtown Madison
• Standard business hours, Monday through Friday

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Aug 12, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.