Desktop & Classroom Tech Support Technician

University of Miami; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Information Technology & Systems Department is seeking a full-time Desktop Support Technician in Coral Gables, FL. The role provides user-focused support for desktop hardware, software, and network issues to academic and administrative staff.

The technician serves as the first point of contact, troubleshoots and documents issues, and escalates when needed, while supporting classroom technology and audiovisual setups and upholding university policies and service standards.

Qualifications

• High School Diploma required.
• Minimum 1 year of relevant experience.
• Available to work outside standard business hours as needed.
• Learning agility to adapt to new procedures, technologies, and priorities.
• Ability to work collaboratively in a team.
• Strong written and verbal communication skills.
• Relevant education, experience or certifications may be considered.

Responsibilities

• Serve as first point of contact for desktop and network issues.
• Provide quality customer service to staff.
• Organize and prioritize support requests and manage help desk tickets.
• Assist with setup, configuration and usability of desktop computers, software and peripherals.
• Install, test and certify desktop configurations and software drivers.
• Troubleshoot desktops, laptops and related hardware and software.
• Support classroom audiovisual equipment and Zoom/lecture capture tools.
• Coordinate with senior staff and other IT teams on complex issues.

Skills

Learning Agility

Teamwork

Communication

Technical Proficiency

Education

High School Diploma

Tools

Zoom

Desktop Hardware

Job description

The University of Miami Information Technology & Systems Department is seeking a full-time Desktop Support Technician in Coral Gables, FL. The role provides user-focused support for desktop hardware, software, and network issues to academic and administrative staff.

The technician serves as the first point of contact, troubleshoots and documents issues, and escalates when needed, while supporting classroom technology and audiovisual setups and upholding university policies and service standards.