Endpoint Services Technician - On-Site IT Support Pro

University of Miami; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

The University of Miami Health System, UHealth, Information Technology Department, seeks a full-time Endpoint Services Technician to provide technical user advice and support to academic and administrative staff in Miami. The role supports network communications, monitors systems, and escalates issues as needed.

You will act as the first point of contact, prioritize tickets, install and configure endpoint devices, verify software operation, and maintain endpoint configurations to safeguard

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience.
• Learning Agility: Ability to learn new procedures, technologies, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

Responsibilities

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Perform regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Decommissions any existing hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Learning agility

Education

High School Diploma

Job description

The University of Miami Health System, UHealth, Information Technology Department, seeks a full-time Endpoint Services Technician to provide technical user advice and support to academic and administrative staff in Miami. The role supports network communications, monitors systems, and escalates issues as needed.

You will act as the first point of contact, prioritize tickets, install and configure endpoint devices, verify software operation, and maintain endpoint configurations to safeguard