Endpoint Services Technician: IT Support & Network Helpdesk

University of Miami; Avenue (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

The University of Miami Health System, known as UHealth, seeks a full-time Endpoint Services Technician to support academic and administrative staff in Miami. You will provide technical user advice, resolve endpoint and network issues, and monitor system health to keep services available.

Responsibilities include first-line ticket triage, device configuration and maintenance, software loading, troubleshooting, and close collaboration with staff and IT teams to ensure reliable endpoint

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Ability to learn new procedures, technologies, and protocols.
• Ability to work collaboratively in a team.
• Proficiency with office software and computer applications.
• Strong written and verbal communication skills.
• Any appropriate combination of education, experience and/or certifications may be considered.

Responsibilities

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Performs regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Decommissions any existing hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami Health System, known as UHealth, seeks a full-time Endpoint Services Technician to support academic and administrative staff in Miami. You will provide technical user advice, resolve endpoint and network issues, and monitor system health to keep services available.

Responsibilities include first-line ticket triage, device configuration and maintenance, software loading, troubleshooting, and close collaboration with staff and IT teams to ensure reliable endpoint