Student Tech Support Specialist - Desktop & Network

University of Miami

United States

Presencial

USD 28 000 - 39 000

Tempo integral

Há 4 dias

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Resumo da oferta

The University of Miami Information Technology & Systems Department seeks a Desktop Support Technician (Full-time) to deliver frontline technical support to students, faculty and staff at the Coral Gables campus. The role requires diagnosing hardware and software issues, guiding users, and ensuring reliable access to university systems.

You will manage help desk requests, install software, assist with device setup, and provide remote and on-site support.

Qualificações

High School Diploma or equivalent.
Associate degree preferred in information technology or related field.
Minimum 1 year of relevant experience providing technical or customer support.
Experience with work order or service management systems preferred.
Excellent communication and customer-service orientation.

Responsabilidades

Acts as first point of contact for desktop and network issues.
Provides quality customer service to all clients in a timely and professional manner.
Organizes and prioritizes support requests.
Monitors, administers, tracks, and verifies completion of help desk tickets.
Assists with installation, configuration, and ongoing usability of desktops and software.