Senior Deskside Technician — Windows & Mac IT Support

Stefanini North America and APAC

Houston (TX)

On-site

USD 55,000 - 85,000

Full time

30 hours ago

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Job summary

Stefanini North America and APAC is seeking an experienced IT Support Technician for a deskside/L3 role supporting a large corporate environment in Houston. You will troubleshoot complex issues and provide on-site IT support across Windows, Mac, mobile, printers, and networked systems.

Responsibilities include SCCM/Intune troubleshooting, PowerShell scripting, JAMF/Apple management, asset tracking, and maintaining documentation while delivering high-quality user support with after-hours

Qualifications

Experience troubleshooting complex issues at L3 support level.
SCCM/Intune troubleshooting and/or packaging knowledge.
PowerShell scripting experience.
JAMF/Apple knowledge.

Responsibilities

Supporting IT equipment in a large corporate environment.
Desktop/laptop tech support (Mac and PC).
Windows 11 operating systems.
Support mobile devices, printers, scanners, and VPNs.
IMAC Support - Install/Move/Add/Change of IT equipment.
Maintain repairs, spare parts, and components.
Research and troubleshoot problems.
Maintain system configurations and documentation.
Track and resolve incidents and requests through the client's ticketing tool.
Troubleshoot and resolve hardware and software issues for Windows devices.
Backup, restoration, and migration of user data.
Smart Hands support with networking, server, and telecommunications technologies.
Printer and peripheral device support.
Inventory management of IT assets including asset auditing.
Research and follow appropriate KB articles.
On-call and after-hours support responsibilities.
May provide Executive support.
Other duties as assigned.
May need to support at other client locations as needed.