Deskside Technician II — Global IT Support with Benefits

Stefanini North America and APAC; Madison (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist in Wisconsin, Madison. You will assist users in a large corporate environment, covering Windows/macOS devices, mobile devices, and printers.

Responsibilities include IMAC tasks, asset management, documentation, and incident tracking via the client’s ticketing system. On-call duties and potential locations at client sites are part of the role.

Qualifications

• +1 years corporate deskside support or equivalent experience.
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption ( Bitlocker ) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or Client location during shift
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Responsibilities

• Provide deskside IT support in a large corporate environment.
• Support Windows and mobile devices.
• IMAC - Install/Move/Add/Change of IT equipment.
• Maintain system configurations and documentation.
• Track and resolve incidents and requests using the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Smart Hands support with networking, server, and telecommunications technologies.
• Inventory management and asset auditing.
• On-call and after-hours support as needed.
• Support at other client locations as needed.

Skills

Excellent troubleshooting capability

Maintain composure under pressure

Professionalism and strong personal互动

Ability to pass background checks

Education

High School Diploma or equivalent

Tools

Windows 7/10

SCCM

Intune

BitLocker

Remote desktop tools

Job description

Stefanini North America and APAC is seeking a deskside IT support specialist in Wisconsin, Madison. You will assist users in a large corporate environment, covering Windows/macOS devices, mobile devices, and printers.

Responsibilities include IMAC tasks, asset management, documentation, and incident tracking via the client’s ticketing system. On-call duties and potential locations at client sites are part of the role.