Deskside Technician II: Windows & Mac IT Support (On-Call)

Stefanini North America and APAC; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Medical, dental and vision insurance

Paid time off

Tuition reimbursement

Stefanini University training

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist in Plano, TX. You will provide on-site hardware, software, and mobile device support for a large corporate environment, including printers, AV conferencing, and networked peripherals.

The role requires strong communication, problem solving, and a high school diploma. You may participate in after-hours support and executive assistance as needed, with ample opportunities for professional development through Stefanini

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Excellent verbal and written communication skills.
• Ability to research and troubleshoot complex issues and follow KB articles.

Responsibilities

• Support IT equipment in a large corporate environment.
• Desktop and laptop tech support for Mac and PC.
• Maintain system configurations and documentation.
• Track and resolve incidents via the client’s ticketing tool.
• Handle on-call and after-hours support as needed.
• Provide Executive support as required.
• Inventory management and asset auditing.

Skills

Mac OS support

Windows OS support

Microsoft Office

Smartphones

AV conferencing

Printers

PC hardware

Remote support

Deskside / End user support

Customer communication

Education

High School Diploma (required)

Job description

Stefanini North America and APAC is seeking a deskside IT support specialist in Plano, TX. You will provide on-site hardware, software, and mobile device support for a large corporate environment, including printers, AV conferencing, and networked peripherals.

The role requires strong communication, problem solving, and a high school diploma. You may participate in after-hours support and executive assistance as needed, with ample opportunities for professional development through Stefanini