Deskside Technician II - Global IT Support & On-Call

Stefanini, Inc; Freeport (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental & vision insurance

Job summary

Stefanini, Inc. is seeking a Deskside Technician II in Freeport, TX to provide on-site IT support for desktops, laptops, printers, and mobile devices in a large corporate environment.

The role covers IMAC activities, hardware/software troubleshooting, data backup and migration, and after-hours support as needed. The candidate should have experience with Mac OS, Windows OS, Microsoft Office, AV conferencing, and PC hardware, plus strong communication and problem-solving skills.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment.

Responsibilities

• Supporting IT equipment in large corporate environment.
• Desktop/laptop tech support (Mac and PC).
• Windows 7/10 operating systems.
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Smart Hands support with networking, server, and telecommunications technologies.
• Printer and peripheral device support.
• Inventory management of IT assets including asset auditing.
• Ability to research and follow appropriate KB articles.
• Ability to work on-call and other after-hours support needs.
• May provide Executive support.
• Other duties as assigned.

Skills

Mac OS

Windows OS

Microsoft Office

Smart Phones

AV Conferencing Systems

Printers & PC hardware

Communication skills

Troubleshooting

Research & KB

On-call availability

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

TWIC Card

Job description

Stefanini, Inc. is seeking a Deskside Technician II in Freeport, TX to provide on-site IT support for desktops, laptops, printers, and mobile devices in a large corporate environment.

The role covers IMAC activities, hardware/software troubleshooting, data backup and migration, and after-hours support as needed. The candidate should have experience with Mac OS, Windows OS, Microsoft Office, AV conferencing, and PC hardware, plus strong communication and problem-solving skills.